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Digital Privacy Statement
Privacy Statement
This privacy statement applies to:
- All webpages, content, and functionality contained under the valottery.com domain, including but not limited to www.valottery.com collectively defined as the ”Website.”
- The Virginia Lottery (“Lottery”) mobile application, which is owned and operated by the Lottery or through the Lottery’s authorized mobile application provider(s), collectively defined as the “Mobile App.”
- Any other present or future digital presentation of Lottery content or functionality wholly owned and/or operated by the Lottery including content or functionality placed on third-party channels by or on behalf of the Lottery.
- Unless otherwise noted above, the privacy statement does not apply to external sites, such as websites, applications, or other entities, via links accessible through the Website (see Third-Party Links and Features below).
Collection of Personal Information
The Lottery will not collect any personally identifiable information, otherwise known as PII, without your expressed consent and you must willingly provide such data for the Lottery to have it. Do not provide it to the Lottery if you do not wish for the Lottery to have it.
PII can include details such as, but not limited to:
- Name
- Date of birth
- E-mail address
- Mailing address
- Phone number
- Gender
- Social Security number
- Payment method(s)
- Winnings withdrawal method(s).
Collection Methods
Collection methods of PII can include, but are not limited to:
- Lottery or MyGameRoom account (“Account”) registrations;
- Email or SMS alerts/updates registrations; and
- Official Lottery support channels, including various Lottery authorized collection locations below.
Virginia Lottery Authorized Collection Locations
The Lottery utilizes primary and/or third-party channels including data collection locations that may include, but are not limited to:
- The Lottery Website
- The Lottery Mobile App
- Social Media
- Search Engines
- Official Lottery advertising channels
Data Sharing and Usage
The Lottery does not sell your data to third parties. The Lottery does, however, provide the minimal amount of personal data to third-party vendors required for the Lottery to conduct business.
Reasons your PII is used by the Lottery include, but are not limited to:
- Administer your Lottery Account;
- Service your online transactions;
- Identify you while providing technical support;
- Confirm your eligibility to play Lottery games or participate in promotions;
- Provide communications regarding your online transactions;
- Provide marketing communications including e-mails, SMS messages, and/or push notifications;
- Conduct research and analysis to improve your experience; and/or
- Display content based upon your interests.
Additionally, reasons your PII may be disclosed include, but are not limited to:
- Compliance by law for subpoenas or other similar legal processes;
- To protect the rights of the Lottery;
- To protect yourself and/or others;
- Investigation of fraud;
- Respond to government requests; and/or
- When you provide consent to share with any other third party.
Public Disclosure
The Lottery reserves the right to share and display some of your information for marketing and/or promotional purposes in relation to winning prizes from any game or promotion. Each game and promotion will have official rules documents available on their respective detail pages with the specific language and policies for the given game or promotion.
In general, winners may expect their first and last name, hometown or city currently associated with their Lottery Account or retail prize claim, photograph, retailer game was purchased from, game or promotion name, and/or prize amounts to be displayed as applicable.
To visit the Lottery FAQ page for more information regarding prize claims, including winner anonymity, click here.
Updating or Removal of PII
If you have previously submitted any data types described above and no longer wish the Lottery to have or use it, or you are in need of assistance in updating your data, please see the following options below:
If you wish to close your Lottery Account OR you wish to update your Lottery Account information and are having difficulties with the online portal, please contact the Lottery at care@valottery.com or call (804) 420-9584. Please note that the Lottery is a government agency; therefore, the Lottery is required to retain data pursuant to its records retention schedules. At the Lottery’s discretion, certain data may be routinely purged.
If you would like to unsubscribe from marketing communications, please click the ‘unsubscribe’ link at the bottom of any marketing e-mail.
If you would like to change the marketing communications you receive from the Lottery, you may update your preferences by visiting the Preference Center Please use the same e-mail address you originally signed up with and select only the types of communications you prefer to receive.
If you have any additional data privacy questions or concerns, please contact the Lottery by calling (804) 692-7777 or submitting an e-mail through the form on our Contact Us page. Please note that not all requests are able to be honored.
Data and Digital Security
The Lottery maintains and enforces current data and digital security standards including procedures to prevent unauthorized access to PII and additional data types and unauthorized changes or damages to the website, mobile app, and/or supporting technologies.
When you provide sensitive information and/or PII via the Lottery Website and/or mobile app, it is encrypted and transmitted as securely as possible. However, no method of data transmission and/or storage, online or otherwise, is 100% secure. Therefore, the Lottery cannot guarantee its absolute security.
All attempts to gain unauthorized access to data, or unauthorized attempts to alter or damage the Website and/or mobile app can be traced. Such details will be released to the appropriate legal authorities to investigate and prosecute as applicable.
Third-Party Links and Features
The Lottery may, at times, provide links to a third-party website or use features that integrate with a third-party organization.
Third-party links may direct you to other websites, applications, or other entities that are not owned nor controlled by the Lottery. When you leave the Lottery Website to visit such websites, your interactions with these sites are governed by their privacy statements.
Third-party features may be hosted either on the Lottery Website or the third-party’s website. Your interactions with these features are governed by the privacy statement of the organization that provides such features.
Website and Visitor Tracking and Analysis
Technologies Used
The Lottery employs the use of different technological tools and resources to track Website and/or mobile app usage patterns and perform further analysis. They may collect data at an individual experience level or in aggregate. Their use may include, but not be limited to:
- ·optimizing Website and/or mobile app user experiences;
- advertising/marketing; and/or
- technical troubleshooting
Each of these tools may require the use of third-party platform and/or service providers in addition to or in lieu of a Lottery-owned method. The Lottery makes every effort to avoid sharing any data with these platforms and/or services outside their respective scopes of operational need.
Types of resources can include but are not limited to:
- Cookies
- Pixels.
Cookies
Cookies are small text files that are stored on your computer and are either temporary session-based or are long-term. They also can be divided into first-party and third-party classifications.
Session-based cookies expire, or self-delete, when you close out of your browser as they are generally used for storing information related only to that specific session.
Long-term cookies are generally set to expire after a much longer period or set to never expire. They are generally used for storing information that may change over time.
First party classification refers to cookies set by a given website domain (such as valottery.com), while third party classification refers to cookies set by others.
You may follow your browser’s recommended methods to remove and/or reject cookies at any time; however, the Lottery cannot guarantee that all aspects of the Website will function as designed.
Pixels
Pixels are tiny images (typically smaller than the period at the end of this sentence) with unique identifiers placed on specific portions of the website that are designed to collect information primarily used to optimize advertising efforts, that may use third-party systems or tools, such as user interactions with specific elements of the site. They do not typically store any data on your computer.
You may opt-out from being tracked from advertising here.
Types of Data Collected
The Lottery is committed to ensuring you have the best possible experience when visiting the Website and/or mobile app. Therefore, data is collected for the purposes of, but not limited to:
- Customer Experience measurement;
- Behavioral analysis;
- Advertising tracking;
- Accessibility enhancements;
- Search enhancements; and/or
- Website traffic logs and crash reports.
Data collected for these purposes may include such details as, but not limited to:
- Time/date of visits and/or interactions;
- Duration of visit;
- Visit frequency/repeated visits;
- IP address used to access the Website;
- Geolocation;
- Page(s) visited;
- Interactions with Website and/or mobile app content (clicks, scrolls, etc.);
- Referring sources; and/or
- Device and browser details.
The Lottery does not share any readily-identifiable information through any of the tools, resources, or data types referred to above. Please see the Collection of Personal Information section above for further details.
Information Accuracy
The Lottery does not warrant the accuracy, reliability, or timeliness of any information published to the Lottery Website, mobile app nor on any third-party website. Additionally, the Lottery does not endorse any content, viewpoint, product, or service provided by any third-party organization.
Although the Lottery attempts to continuously update all information to maintain accuracy, portions of information presented on the Lottery digital properties may be incorrect or not current.
Any person or entity that relies on any information obtained from the Lottery and/or third-party sites does so at their own risk.
Privacy Statement Updates
The Virginia Lottery may choose at its discretion to revise this privacy statement as needed in correlation to updated business and/or information practices.
Effective September 8, 2021
Lottery Services Portal Privacy Statement
Thank you for visiting the Lottery Services Portal, a website portal ("Portal") operated on behalf of the Virginia Lottery (herein “VAL,” "we" or "us") by VAL’s gaming system provider. This Portal is intended and authorized for use and access by official licensed VAL Retailers ("Retailer") only. This Privacy Policy ("Policy") explains the online information practices of the VAL and sets out what information we collect through the Portal, how we collect it, and what we do with it. Please contact us as indicated in the "Contact Us" section below if you have any questions or would like additional information. We may update this Policy from time to time, so please check this Policy periodically for changes.
Your Information
We may collect non-public, personal information when you use this Portal or when you communicate and/or interact with us through this Portal. Pursuant to Virginia Code §§ 2.2-3800, et seq., “personal information” means all information that (i) describes, locates or indexes anything about an individual including, but not limited to, his social security number, driver's license number, agency-issued identification number, student identification number, real or personal property holdings derived from tax returns, and his education, financial transactions, medical history, ancestry, religion, political ideology, criminal or employment record, or (ii) affords a basis for inferring personal characteristics, such as finger and voice prints, photographs, or things done by or to such individual; and the record of his presence, registration, or membership in an organization or activity, or admission to an institution. "Personal information" shall not include routine information maintained for the purpose of internal office administration whose use could not be such as to affect adversely any data subject nor does the term include real estate assessment information. Personal information does not include any public information about an individual that is available through federal, state or local public records or business information collected through the Portal. We will update your information as information is processed through the Portal and/or new information is made available to us in an effort to keep your information current, accurate and complete or inform you if we are unable to process any requested update and the reason. Only authorized Retailers who provide us with the requested information will be able to access and obtain Retailer reports, data and other information relevant to Retailer's account and status as a Retailer available by or through the Portal (as determined by us in our discretion), and/or otherwise participate in the Portal's activities and offerings ("Retailer Information"). Portal usage, measurement, analytics and other data and information available to us directly or from our service providers in aggregated or other non-personalized forms or formats are outside the scope of this Privacy Policy and not subject to the collection or usage restrictions set forth herein.
Our Use of Your Information
If we do receive your personal information through the Portal, we will only use it for the purposes described where it is collected or otherwise as described in this Policy. Specifically, we reserve all rights necessary to use and disclose your personal information as required and/or permitted pursuant to all laws, rules, regulations, policies and procedures applicable to the VAL. We may use information submitted through the Portal to communicate with you about matters related to your status as a Retailer, your use of the features and services available through the Portal and additional products and services that may be of interest to you. We may combine information we collect about you through the Portal with information we obtain about you from other sources, including aggregate data from third parties. We will not sell, license, transmit or disclose this information outside of our organization unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide Retailer Information for us or on our behalf, (3) it is necessary to allow our vendors to provide you third-party products and services owned or controlled by them through this Portal, to provide services for the Portal for us or on our behalf, including processing, hosting and customer surveys, and to provide services and other products for vendor on vendor's behalf subject to additional terms and policies, (4) it is necessary in order to provide our Retailer Information to you, including in connection with the review, processing and consideration of any application for Retailer Information submitted by you, including verification, authentication, geolocation and authorization for any requests (and contacting you when necessary), (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (6) it is necessary in connection with other business purposes including, without limitation, operation and administration of this Portal and/or Retailer Information offered through the Portal, customer care or convenience, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, account maintenance and fulfillment activities, and awarding and payment of prizes, as applicable, including tax reporting and performance of other compliance and offset obligations required or permitted by law in connection therewith, (7) otherwise as we are required or permitted by law. Without limiting the generality of the foregoing, as required by the Virginia Freedom of Information Act and the Virginia state lottery laws, certain information collected through our Portal or provided by you to us through our Portal will be regarded as matters of public record and may be released by us to the public.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept requests for Retailer Information from you through the Portal. Your continued use of this Portal and request for any Retailer Information available through the Portal constitutes your acceptance of this Policy. By interacting through the Portal, you agree and consent to conduct the transactions available through the Portal and to communicate with us regarding all such matters by electronic means.
Comments and Feedback
We appreciate your questions, comments and feedback ("Feedback") about us, the Portal and the Retailer Information available through the Portal and welcome your messages. We will share your Feedback with those within our organization and to applicable third-party providers who we believe are most capable of addressing your questions and comments. We may archive your Feedback for a certain period of time or discard it in accordance with the Commonwealth of Virginia records retention schedules applicable to the VAL.
Your Rights
Subject to the Terms of Use > Lottery Services Portal, we may allow you to use the Portal for a reasonable period of time (as determined by us in our discretion) following your termination as a Retailer. Thereafter, we will only retain copies of your information as necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, and enforce any agreement you have entered into with us and as otherwise reasonably necessary for our business purposes, including compliance with all laws, rules, regulations, policies and procedures applicable to the VAL, the Portal and the Retailer Information. The foregoing does not constitute, and we do not make any representation, express, implied or statutory, all of which are hereby expressly disclaimed, that all electronic copies of your information will be destroyed. For clarity, with respect to certain Retailer Information available through the Portal, our ability to remove or stop using information submitted from you that is fundamental to your ability to receive or continue to receive and/or benefit from the Retailer Information and Portal is limited by all laws, rules, regulations, policies and procedures applicable to the VAL and that specific Product.
Use of Tools, "Cookies" and Links to Other Websites
This Portal may use "cookies". Cookies allow us to identify your computer, but not you personally. You can set your web browser to refuse cookies. However, if you do so, you may not be able to enjoy access and use all of the Retailer Information and services available to you on this Portal.
We and our third-party service providers and partners may collect information relating to analytics, customer trends and patterns and use cookies and software tools to measure Portal usage and related information. If you are requesting Retailer Information and/or submitting Feedback to us through the Portal, we may also use cookies to keep track of the request from one web page to another. We retain both the cookie information and/or the information you provide to us online to complete a request for Retailer Information by you or to keep historical records of your past requests. In other cases, we may retain the cookie and/or online information you give us for your use in subsequent sessions and requests.
An Internet Protocol ("IP") address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit this Portal, we may view the IP address (which may include the city, domain address and service provider) of the device you use to connect to the Internet. We use this information to determine the general physical location of the device, understand the general location of visitors to this Portal and verify eligibility to participate in certain features and offerings of the Portal. We also may use this information to enhance this Portal.
Certain pages on our Portal contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow us and our third-party service providers and partners to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
For third-party products and services available to you through this Portal, we may share any or all of the information we collect with such provider to assist in your receipt of and access to such products and services. In such circumstances, you may be asked to accept the terms and policies of such provider. You should read all applicable terms and policies carefully to ensure you understand how such third-party may use your information.
Monitoring
To ensure that we carry out your instructions accurately, improve our Portal, Retailer Information and services, provide security and enable compliance with all laws, rules, regulations, policies and procedures applicable to the VAL and its Portal and Retailer Information, we may monitor and/or record: (1) telephone calls; and (2) interactions, transactions and activities on this Portal. All recordings and other records are our sole property. Your access to the Portal constitutes your consent and agreement to such monitoring. The results of such monitoring may be used in civil or criminal actions as deemed appropriate or necessary by us.
Security Statement
We take reasonable steps to protect your personal information, including keeping your personal information private and safe. You acknowledge, however, that no transmission of data over the Internet can be guaranteed to be 100% secure, despite our efforts. Thus, while we will use and will require our applicable service providers to use reasonable means consistent with general industry standards to secure information you transmit to us consistent with our legal requirements, we cannot guarantee that such information will not be intercepted by third parties.
Visiting This Portal From Outside Of the United States
If you are visiting this Portal or attempting to access Retailer Information from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where many of the service providers and servers related to this Portal are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. Nothing in this Section is intended to expand or otherwise alter any provisions set forth or referenced in the Terms of Use > Lottery Services Portal limiting access to and use of the Portal and Retailer Information available on or through the Portal to certain locations.
Changes to this Policy
We may change this Policy at any time. Any changes to this Policy will be posted on this Portal or made available on request. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.
Links to Other Websites
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the terms of use or privacy practices of any websites, pages, products or services not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such websites or pages, or any of the content contained on those websites or pages, and expressly disclaim any liability associated with your access or use of the same. Please refer to the privacy policies applicable to those third-party websites.
How to Contact Us
If you have any questions about this Policy or would like to learn more about how we protect privacy, please contact us by any of the channels described in “Contact Us” section of the Portal.
Effective March 21, 2019
Digital
Digital Privacy Statement
Privacy Statement
This privacy statement applies to:
- All webpages, content, and functionality contained under the valottery.com domain, including but not limited to www.valottery.com collectively defined as the ”Website.”
- The Virginia Lottery (“Lottery”) mobile application, which is owned and operated by the Lottery or through the Lottery’s authorized mobile application provider(s), collectively defined as the “Mobile App.”
- Any other present or future digital presentation of Lottery content or functionality wholly owned and/or operated by the Lottery including content or functionality placed on third-party channels by or on behalf of the Lottery.
- Unless otherwise noted above, the privacy statement does not apply to external sites, such as websites, applications, or other entities, via links accessible through the Website (see Third-Party Links and Features below).
Collection of Personal Information
The Lottery will not collect any personally identifiable information, otherwise known as PII, without your expressed consent and you must willingly provide such data for the Lottery to have it. Do not provide it to the Lottery if you do not wish for the Lottery to have it.
PII can include details such as, but not limited to:
- Name
- Date of birth
- E-mail address
- Mailing address
- Phone number
- Gender
- Social Security number
- Payment method(s)
- Winnings withdrawal method(s).
Collection Methods
Collection methods of PII can include, but are not limited to:
- Lottery or MyGameRoom account (“Account”) registrations;
- Email or SMS alerts/updates registrations; and
- Official Lottery support channels, including various Lottery authorized collection locations below.
Virginia Lottery Authorized Collection Locations
The Lottery utilizes primary and/or third-party channels including data collection locations that may include, but are not limited to:
- The Lottery Website
- The Lottery Mobile App
- Social Media
- Search Engines
- Official Lottery advertising channels
Data Sharing and Usage
The Lottery does not sell your data to third parties. The Lottery does, however, provide the minimal amount of personal data to third-party vendors required for the Lottery to conduct business.
Reasons your PII is used by the Lottery include, but are not limited to:
- Administer your Lottery Account;
- Service your online transactions;
- Identify you while providing technical support;
- Confirm your eligibility to play Lottery games or participate in promotions;
- Provide communications regarding your online transactions;
- Provide marketing communications including e-mails, SMS messages, and/or push notifications;
- Conduct research and analysis to improve your experience; and/or
- Display content based upon your interests.
Additionally, reasons your PII may be disclosed include, but are not limited to:
- Compliance by law for subpoenas or other similar legal processes;
- To protect the rights of the Lottery;
- To protect yourself and/or others;
- Investigation of fraud;
- Respond to government requests; and/or
- When you provide consent to share with any other third party.
Public Disclosure
The Lottery reserves the right to share and display some of your information for marketing and/or promotional purposes in relation to winning prizes from any game or promotion. Each game and promotion will have official rules documents available on their respective detail pages with the specific language and policies for the given game or promotion.
In general, winners may expect their first and last name, hometown or city currently associated with their Lottery Account or retail prize claim, photograph, retailer game was purchased from, game or promotion name, and/or prize amounts to be displayed as applicable.
To visit the Lottery FAQ page for more information regarding prize claims, including winner anonymity, click here.
Updating or Removal of PII
If you have previously submitted any data types described above and no longer wish the Lottery to have or use it, or you are in need of assistance in updating your data, please see the following options below:
If you wish to close your Lottery Account OR you wish to update your Lottery Account information and are having difficulties with the online portal, please contact the Lottery at care@valottery.com or call (804) 420-9584. Please note that the Lottery is a government agency; therefore, the Lottery is required to retain data pursuant to its records retention schedules. At the Lottery’s discretion, certain data may be routinely purged.
If you would like to unsubscribe from marketing communications, please click the ‘unsubscribe’ link at the bottom of any marketing e-mail.
If you would like to change the marketing communications you receive from the Lottery, you may update your preferences by visiting the Preference Center Please use the same e-mail address you originally signed up with and select only the types of communications you prefer to receive.
If you have any additional data privacy questions or concerns, please contact the Lottery by calling (804) 692-7777 or submitting an e-mail through the form on our Contact Us page. Please note that not all requests are able to be honored.
Data and Digital Security
The Lottery maintains and enforces current data and digital security standards including procedures to prevent unauthorized access to PII and additional data types and unauthorized changes or damages to the website, mobile app, and/or supporting technologies.
When you provide sensitive information and/or PII via the Lottery Website and/or mobile app, it is encrypted and transmitted as securely as possible. However, no method of data transmission and/or storage, online or otherwise, is 100% secure. Therefore, the Lottery cannot guarantee its absolute security.
All attempts to gain unauthorized access to data, or unauthorized attempts to alter or damage the Website and/or mobile app can be traced. Such details will be released to the appropriate legal authorities to investigate and prosecute as applicable.
Third-Party Links and Features
The Lottery may, at times, provide links to a third-party website or use features that integrate with a third-party organization.
Third-party links may direct you to other websites, applications, or other entities that are not owned nor controlled by the Lottery. When you leave the Lottery Website to visit such websites, your interactions with these sites are governed by their privacy statements.
Third-party features may be hosted either on the Lottery Website or the third-party’s website. Your interactions with these features are governed by the privacy statement of the organization that provides such features.
Website and Visitor Tracking and Analysis
Technologies Used
The Lottery employs the use of different technological tools and resources to track Website and/or mobile app usage patterns and perform further analysis. They may collect data at an individual experience level or in aggregate. Their use may include, but not be limited to:
- ·optimizing Website and/or mobile app user experiences;
- advertising/marketing; and/or
- technical troubleshooting
Each of these tools may require the use of third-party platform and/or service providers in addition to or in lieu of a Lottery-owned method. The Lottery makes every effort to avoid sharing any data with these platforms and/or services outside their respective scopes of operational need.
Types of resources can include but are not limited to:
- Cookies
- Pixels.
Cookies
Cookies are small text files that are stored on your computer and are either temporary session-based or are long-term. They also can be divided into first-party and third-party classifications.
Session-based cookies expire, or self-delete, when you close out of your browser as they are generally used for storing information related only to that specific session.
Long-term cookies are generally set to expire after a much longer period or set to never expire. They are generally used for storing information that may change over time.
First party classification refers to cookies set by a given website domain (such as valottery.com), while third party classification refers to cookies set by others.
You may follow your browser’s recommended methods to remove and/or reject cookies at any time; however, the Lottery cannot guarantee that all aspects of the Website will function as designed.
Pixels
Pixels are tiny images (typically smaller than the period at the end of this sentence) with unique identifiers placed on specific portions of the website that are designed to collect information primarily used to optimize advertising efforts, that may use third-party systems or tools, such as user interactions with specific elements of the site. They do not typically store any data on your computer.
You may opt-out from being tracked from advertising here.
Types of Data Collected
The Lottery is committed to ensuring you have the best possible experience when visiting the Website and/or mobile app. Therefore, data is collected for the purposes of, but not limited to:
- Customer Experience measurement;
- Behavioral analysis;
- Advertising tracking;
- Accessibility enhancements;
- Search enhancements; and/or
- Website traffic logs and crash reports.
Data collected for these purposes may include such details as, but not limited to:
- Time/date of visits and/or interactions;
- Duration of visit;
- Visit frequency/repeated visits;
- IP address used to access the Website;
- Geolocation;
- Page(s) visited;
- Interactions with Website and/or mobile app content (clicks, scrolls, etc.);
- Referring sources; and/or
- Device and browser details.
The Lottery does not share any readily-identifiable information through any of the tools, resources, or data types referred to above. Please see the Collection of Personal Information section above for further details.
Information Accuracy
The Lottery does not warrant the accuracy, reliability, or timeliness of any information published to the Lottery Website, mobile app nor on any third-party website. Additionally, the Lottery does not endorse any content, viewpoint, product, or service provided by any third-party organization.
Although the Lottery attempts to continuously update all information to maintain accuracy, portions of information presented on the Lottery digital properties may be incorrect or not current.
Any person or entity that relies on any information obtained from the Lottery and/or third-party sites does so at their own risk.
Privacy Statement Updates
The Virginia Lottery may choose at its discretion to revise this privacy statement as needed in correlation to updated business and/or information practices.
Effective September 8, 2021
Lottery Services Portal
Lottery Services Portal Privacy Statement
Thank you for visiting the Lottery Services Portal, a website portal ("Portal") operated on behalf of the Virginia Lottery (herein “VAL,” "we" or "us") by VAL’s gaming system provider. This Portal is intended and authorized for use and access by official licensed VAL Retailers ("Retailer") only. This Privacy Policy ("Policy") explains the online information practices of the VAL and sets out what information we collect through the Portal, how we collect it, and what we do with it. Please contact us as indicated in the "Contact Us" section below if you have any questions or would like additional information. We may update this Policy from time to time, so please check this Policy periodically for changes.
Your Information
We may collect non-public, personal information when you use this Portal or when you communicate and/or interact with us through this Portal. Pursuant to Virginia Code §§ 2.2-3800, et seq., “personal information” means all information that (i) describes, locates or indexes anything about an individual including, but not limited to, his social security number, driver's license number, agency-issued identification number, student identification number, real or personal property holdings derived from tax returns, and his education, financial transactions, medical history, ancestry, religion, political ideology, criminal or employment record, or (ii) affords a basis for inferring personal characteristics, such as finger and voice prints, photographs, or things done by or to such individual; and the record of his presence, registration, or membership in an organization or activity, or admission to an institution. "Personal information" shall not include routine information maintained for the purpose of internal office administration whose use could not be such as to affect adversely any data subject nor does the term include real estate assessment information. Personal information does not include any public information about an individual that is available through federal, state or local public records or business information collected through the Portal. We will update your information as information is processed through the Portal and/or new information is made available to us in an effort to keep your information current, accurate and complete or inform you if we are unable to process any requested update and the reason. Only authorized Retailers who provide us with the requested information will be able to access and obtain Retailer reports, data and other information relevant to Retailer's account and status as a Retailer available by or through the Portal (as determined by us in our discretion), and/or otherwise participate in the Portal's activities and offerings ("Retailer Information"). Portal usage, measurement, analytics and other data and information available to us directly or from our service providers in aggregated or other non-personalized forms or formats are outside the scope of this Privacy Policy and not subject to the collection or usage restrictions set forth herein.
Our Use of Your Information
If we do receive your personal information through the Portal, we will only use it for the purposes described where it is collected or otherwise as described in this Policy. Specifically, we reserve all rights necessary to use and disclose your personal information as required and/or permitted pursuant to all laws, rules, regulations, policies and procedures applicable to the VAL. We may use information submitted through the Portal to communicate with you about matters related to your status as a Retailer, your use of the features and services available through the Portal and additional products and services that may be of interest to you. We may combine information we collect about you through the Portal with information we obtain about you from other sources, including aggregate data from third parties. We will not sell, license, transmit or disclose this information outside of our organization unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide Retailer Information for us or on our behalf, (3) it is necessary to allow our vendors to provide you third-party products and services owned or controlled by them through this Portal, to provide services for the Portal for us or on our behalf, including processing, hosting and customer surveys, and to provide services and other products for vendor on vendor's behalf subject to additional terms and policies, (4) it is necessary in order to provide our Retailer Information to you, including in connection with the review, processing and consideration of any application for Retailer Information submitted by you, including verification, authentication, geolocation and authorization for any requests (and contacting you when necessary), (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (6) it is necessary in connection with other business purposes including, without limitation, operation and administration of this Portal and/or Retailer Information offered through the Portal, customer care or convenience, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, account maintenance and fulfillment activities, and awarding and payment of prizes, as applicable, including tax reporting and performance of other compliance and offset obligations required or permitted by law in connection therewith, (7) otherwise as we are required or permitted by law. Without limiting the generality of the foregoing, as required by the Virginia Freedom of Information Act and the Virginia state lottery laws, certain information collected through our Portal or provided by you to us through our Portal will be regarded as matters of public record and may be released by us to the public.
If you do not agree to Our Use of Your Information above, we cannot do business with you or accept requests for Retailer Information from you through the Portal. Your continued use of this Portal and request for any Retailer Information available through the Portal constitutes your acceptance of this Policy. By interacting through the Portal, you agree and consent to conduct the transactions available through the Portal and to communicate with us regarding all such matters by electronic means.
Comments and Feedback
We appreciate your questions, comments and feedback ("Feedback") about us, the Portal and the Retailer Information available through the Portal and welcome your messages. We will share your Feedback with those within our organization and to applicable third-party providers who we believe are most capable of addressing your questions and comments. We may archive your Feedback for a certain period of time or discard it in accordance with the Commonwealth of Virginia records retention schedules applicable to the VAL.
Your Rights
Subject to the Terms of Use > Lottery Services Portal, we may allow you to use the Portal for a reasonable period of time (as determined by us in our discretion) following your termination as a Retailer. Thereafter, we will only retain copies of your information as necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, and enforce any agreement you have entered into with us and as otherwise reasonably necessary for our business purposes, including compliance with all laws, rules, regulations, policies and procedures applicable to the VAL, the Portal and the Retailer Information. The foregoing does not constitute, and we do not make any representation, express, implied or statutory, all of which are hereby expressly disclaimed, that all electronic copies of your information will be destroyed. For clarity, with respect to certain Retailer Information available through the Portal, our ability to remove or stop using information submitted from you that is fundamental to your ability to receive or continue to receive and/or benefit from the Retailer Information and Portal is limited by all laws, rules, regulations, policies and procedures applicable to the VAL and that specific Product.
Use of Tools, "Cookies" and Links to Other Websites
This Portal may use "cookies". Cookies allow us to identify your computer, but not you personally. You can set your web browser to refuse cookies. However, if you do so, you may not be able to enjoy access and use all of the Retailer Information and services available to you on this Portal.
We and our third-party service providers and partners may collect information relating to analytics, customer trends and patterns and use cookies and software tools to measure Portal usage and related information. If you are requesting Retailer Information and/or submitting Feedback to us through the Portal, we may also use cookies to keep track of the request from one web page to another. We retain both the cookie information and/or the information you provide to us online to complete a request for Retailer Information by you or to keep historical records of your past requests. In other cases, we may retain the cookie and/or online information you give us for your use in subsequent sessions and requests.
An Internet Protocol ("IP") address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit this Portal, we may view the IP address (which may include the city, domain address and service provider) of the device you use to connect to the Internet. We use this information to determine the general physical location of the device, understand the general location of visitors to this Portal and verify eligibility to participate in certain features and offerings of the Portal. We also may use this information to enhance this Portal.
Certain pages on our Portal contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow us and our third-party service providers and partners to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.
For third-party products and services available to you through this Portal, we may share any or all of the information we collect with such provider to assist in your receipt of and access to such products and services. In such circumstances, you may be asked to accept the terms and policies of such provider. You should read all applicable terms and policies carefully to ensure you understand how such third-party may use your information.
Monitoring
To ensure that we carry out your instructions accurately, improve our Portal, Retailer Information and services, provide security and enable compliance with all laws, rules, regulations, policies and procedures applicable to the VAL and its Portal and Retailer Information, we may monitor and/or record: (1) telephone calls; and (2) interactions, transactions and activities on this Portal. All recordings and other records are our sole property. Your access to the Portal constitutes your consent and agreement to such monitoring. The results of such monitoring may be used in civil or criminal actions as deemed appropriate or necessary by us.
Security Statement
We take reasonable steps to protect your personal information, including keeping your personal information private and safe. You acknowledge, however, that no transmission of data over the Internet can be guaranteed to be 100% secure, despite our efforts. Thus, while we will use and will require our applicable service providers to use reasonable means consistent with general industry standards to secure information you transmit to us consistent with our legal requirements, we cannot guarantee that such information will not be intercepted by third parties.
Visiting This Portal From Outside Of the United States
If you are visiting this Portal or attempting to access Retailer Information from outside of the United States or otherwise contacting us from outside of the United States, please be aware that your personal information may be transferred to, stored or processed in the United States, where many of the service providers and servers related to this Portal are located. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. Nothing in this Section is intended to expand or otherwise alter any provisions set forth or referenced in the Terms of Use > Lottery Services Portal limiting access to and use of the Portal and Retailer Information available on or through the Portal to certain locations.
Changes to this Policy
We may change this Policy at any time. Any changes to this Policy will be posted on this Portal or made available on request. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.
Links to Other Websites
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the terms of use or privacy practices of any websites, pages, products or services not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such websites or pages, or any of the content contained on those websites or pages, and expressly disclaim any liability associated with your access or use of the same. Please refer to the privacy policies applicable to those third-party websites.
How to Contact Us
If you have any questions about this Policy or would like to learn more about how we protect privacy, please contact us by any of the channels described in “Contact Us” section of the Portal.
Effective March 21, 2019